Top One Relocation supports expats who move from or to the Netherlands. For the services
required during the move from or to the Netherlands, Top One Relocation will process
Top One Relocation respects the importance of our customer’s privacy. Personal information
will be processed in a way that complies with regulatory and legal obligations. This
policy explains how we use any personal information we may collect about you when
we are communicating to you about our services when you use our website or when we
provide you with our services.
In case you are acting on behalf of another person, who will have the benefit of
our services, you will be responsible to ensure that the person is in agreement with
you supplying their personal data to Top One Relocation.
It is also important they are aware of the contents of this policy.
When you do not agree Top One Relocation uses your personal data in accordance with
the terms of this policy as set out below, we can not provide you with our services.
To carry out the services you have requested, processing your personal information
A). Personal data;
Top One Relocation may process the following personal data:
- Name, address;
- Place of residence;
- E-mail, telephone;
- Gender, nationality, place and date of birth, marital status, family members;
- Your employer, commencement of employment, salary, statement of employer;
- Bank account number;
- Date of relocation;
- Accommodation requirements;
- Information about pets;
- BSN number (social security number);
- Driver license-, passport nr.
B). Sharing of personal data
In principle, we only share your personal data with third parties if this is necessary
to provide you with our services. Data can for instance be shared with:
- Your employer;
- Real estate agents, landlords;
- Bank company;
- Insurance company;
- Relevant government agencies, such as GGD, Customs and IND ;
The legal basis is that the processing is necessary to deliver the services requested
by the expat or their employers.
These legitimate interests include the ability for us to offer our services and the
ability for expats and their employers to use them.
In specific cases, for example if we have to process health data, we ask for your
permission. We also request your permission for sending commercial e-mail. This permission
can be withdrawn at any time.
D). Transfer of personal data outside the European Union
We will not transfer your personal data outside the European Union, unless this is
necessary to provide our services, because we support you in moving from or to the
country in question.
Some third parties based outside the European Union may be subject to local or national
data protection regimes which may not have the same level of controls in regard to
data protection as currently exist with the EEA or the United Kingdom.
Visitors can access Top One Relocation home page and browse our site without disclosing
this website to store information on your computer or mobile device. Some of these
cookies are essential to make the website work properly and to enhance your experience.
Through our website a cookie is placed from the American company Google, as part
of the "Analytics" service. We use this service to track and get reports on how visitors
use the website. Google may provide this information to third parties if Google is
legally obliged to do so, or if third parties process the information on behalf of
Google. We have no influence on this. The information that Google collects is anonymised
as much as possible. Your IP address is emphatically not given. Google will not associate
your IP address with any other data held by Google. The information is transferred
to and stored by Google on servers in the United States.
By using this website, you consent to the processing of data about you by Google
in the manner and for the purposes set out above.
We do not store your data for longer than necessary for the purposes mentioned under
C). Any data will be deleted no later than 5 years after the end of our assignment,
unless the data must be retained for a longer period due to legal obligation.
G). Your rights
You have the right to request Top One Relocation access any personal information
we hold about you.
In case the information is incorrect, incomplete or irrelevant, you have the right
to request rectification. You also have the right to object to the processing and
to request Top One Relocation to delete the data. This will be done within the legal
conditions that are set.
Insofar as the processing is based on your consent, you have the right to withdraw
the permission at any time. Withdrawal does not affect the lawfulness of the processing
on the basis of the consent before it is withdrawn.
If you wish to make use of your rights, please contact Top One Relocation by letter
or e-mail using the contact details provided. Top One Relocation makes a decision
on your request within one month.
Upon receipt of your request, we will ask you to provide sufficient information to
prove your identity before any personal information is released to you.
If you make a request through a third party, it will be the responsibility of the
third party to provide evidence to demonstrate that they are entitled to act on your
We will charge no fee to meet with your request we however reserve the right to charge
a reasonable fee if, in our opinion the request is excessive, repetitive or unfounded.
You also have the right to file a complaint with the supervisory authority. The competent
supervisory authority is the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).
1). Right to erasure (to be forgotten)
You have the right to request the deletion or removal of personal data where there
is no compelling reason for its continued processing. Individuals have a right to
have personal data erased and to prevent further processing in the following circumstances:
-Where the personal information is no longer necessary in relation to the purpose
for which it was originally collected or processed;
-When you withdraw your consent for your personal information to be processed;
-When the individual objects to the processing and there is no legitimate interest
for the personal information to be processed;
-Personal information has unlawfully been processed;
-Personal information must be erased on the order of the courts.
We may refuse to comply with your request for erasure if we are required to comply
with a legal or statutory obligation or if the personal information will be required
for the purpose of resolving a claim, complaint or in the defence of a claim or complaint.
2). Right to restrict processing
You have the right to restrict the processing of your personal information in the
-Where you contest the accuracy of the personal information which is being processed;
-You can ask for the restriction to be put in place until you are satisfied that
the inaccuracies have been rectified;
-The processing of the information is deemed to be unlawful but you do not want your
personal information to be erased;
-The personal information is no longer required by us but you would like us to retain
it to establish, exercise or defend a legal claim.
3).Right to object
You have the right to object to the processing of your personal information related
to direct marketing even if you have previously consented to your personal information
being processed for that purpose.
If you object we will cease processing your personal information for marketing purposes
as soon as we receive your written objection.
You can raise your objection at any time.
For questions or comments about the processing of your personal data, and to use
your above mentioned rights, please contact us via: email@example.com.
I). Changes to this policy